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Tryangle.

Mediation is a structured negotiation process conducted by a trained independent mediator who assists both parties to reach a mutually acceptable agreement. I believe that mediation does not identify someone who has done wrong per se, and in this context, mediators should not make judgments on who is right or wrong, as this is outside the role of any mediator. Rather, a mediator facilitates a process whereby the participants can themselves use the process to reach a mutually acceptable agreement about the issue/s in dispute and attain a level of satisfaction for all concerned.”.